Frequently Asked Questions

Q: Do you work with wholesale customers?

Yes, we work extensively with professional food service and hospitality customers across the US including caterers, chefs, hotels, casinos, stadiums, convention centers, colleges and universities and more.

Q: Do you work with retail customers?

Yes, we enjoy working with individuals to create a memorable event. Whether it's for a holiday party, personal entertaining, birthday party, backyard barbeque, casual family get together, or an evening with friends, we are here to make your party a success.

Q: Can you accommodate any special delivery request including next day delivery?

Yes we can! Please call us and we will do our very best to fulfill your request. All next day deliveries will accrue a next day shipping charge. Please refer to the shipping schedule and cost page for additional details.

Q: Are there any restrictions on where I can have my order delivered to?

No! We ship nationwide (Hawaii and Alaska included as long as UPS delivers to your area) and deliver to both residential and business addresses however, we cannot ship to a Post Office box.

Q: If I am not home or at my business will UPS leave my package?

** All UPS shipments are sent via “NO Signature Required”. It is encouraged to have someone available when your package(s) is delivered to either a residential or business address. If no one is available when the UPS driver arrives, UPS has the option to either leave the package at the door, if they feel it is safe to do so, or return the package back to the FedEx station. At this point you will become responsible to pick up your package at the UPS station or make arrangements for another delivery directly with UPS.

AppetizersUSA strongly suggests that if you are not going to be home or at your business when your package is due to arrive, please put a note on the door saying “UPS ok to leave” and sign it. AppetizersUSA is not liable for any delivery where the customer is not available to receive the order, or the merchandise has been left at the shipment location by UPS. **

Q: Can I leave my products in the box when I receive it?

No. Once you receive the shipment please place it into your freezer. If you are not sure you can be home to receive the package, may we suggest you send it to a business address or perhaps a friend or relative who would be available to accept the delivery. It is very important that the products stay frozen until you are ready to use them.

Q: How will my order be shipped?

We use UPS Next Day Air SAVER unless Next Day Air is requested. Your order will be packed with dry ice and shipped in an insulated cooler.

Q: When will my order arrive?

We ship your package within 24 hours of receiving your order. Orders ship out Monday through Thursday via UPS Next Day Air Saver to arrive in 1-2 days. Orders shipping out on Friday will ship out via UPS Next Day Air/Saturday to arrive on Saturday and additional shipping fees will apply. If you have any questions, please give us a call at (480) 471-2601.

Q: How will I know if my order was shipped?

Once your order has shipped you will receive an email from UPS with your tracking number. You can use the tracking number to find out where your package is at and when it is expected to arrive.

Q: I am in Arizona, can I pick up my order instead of having it shipped?

Yes! There are no shipping charges if you pick up at our Scottsdale store. We are located at 15210 N 75th Street, Suite A, Scottsdale AZ 85260. We are open Monday through Friday from 7am – 2:30 pm and closed on the weekends.

Q: What days of the week does AppetizersUSA ship?

AppetizersUSA ships 5 days a week, Monday through Friday. please access the shipping schedule here.

Q: How much does shipping and handling cost?

Please access the shipping protocol and cost details here.

Q: WHAT IF THERE IS NO DRY ICE IN MY PACKAGE?

Dry ice is a frozen carbon Dioxide. Unlike traditional Ice, Dry Ice will not melt into a liquid, but instead transform into a gas. This process is called sublimation. If there is no dry ice inside your package, feel the product. If it's cool, then place inside the freezer or prepare by following cooking instructions. If the product is thawed, please contact us immediately.

Q: Do you have a Return Policy?

If you provide us with the wrong shipping address we will NOT be responsible for the product. If the package is delivered on time and either you or the gift recipient is unavailable to receive the package we will NOT be responsible for the product. UPS can leave your order without obtaining a signature. If UPS believes it is unsafe to leave the package, you must contact UPS to make arraignments for pick up at the UPS hub or reschedule delivery with UPS. The only returns accepted are those of shipping damage or spoiled product upon delivery. You must notify us within two (2) days and we will then determine what type of refund we can give you.